We want every issue to be resolved quickly and amicably.
1. Contact us directly
Write to us at contact@mgtstudios.net or through the Contact page, describing the situation and, where applicable, the contract or order number. We reply within 15 working days.
2. Alternative dispute resolution (SAL)
If you are a consumer and are not satisfied with our answer, you can use, free of charge, the alternative dispute resolution (SAL) procedure of the Romanian National Authority for Consumer Protection, through the reclamatiisal.anpc.ro platform, in accordance with Government Ordinance no. 38/2015 and ANPC Order no. 449/2022, as amended by Order no. 270/2026.
The SAL procedure is voluntary, free for consumers and conducted before an independent body.
3. Competent court
If the dispute cannot be settled amicably or through SAL, it will be resolved by the competent courts of Romania.
The European ODR platform (online dispute resolution) was discontinued by Regulation (EU) 2024/3228; consumer disputes use the national SAL platform above.
Identification details: MGT Studios.